Returns & Exchanges
At Hilo Hattie, we want you to love your piece of paradise; if you are not completely satisfied, you can return or exchange your unworn items within 30 days of purchase.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to start the return process.
Pack Your Items
Securely place the items in their original packaging with all tags attached, ensuring the packing slip is included for faster processing.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing